Salon Visage Inc

04/16/09

You're SOL if you're unhappy with your service

by cutelikeafrog

I first went to Spa Visage for a facial in November 2008. The esthetician was very friendly and did a lovely job. I left totally relaxed. By the way, I was very impressed that even though she gave me a list of suggested products for my skin, I was never pressured into purchasing anything.

I went back the next week to have a manicure and a set of acrylics done, with the intention of having them refilled the day before my wedding and getting pedicures with my bridesmaids. The girl was very friendly, so I didn't mind when she had to take off half of the nails and redo them. I figured it was just one of those days for her, it happens. On the drive home, I noticed that the acrylic on my thumb was peeling up. Within a couple of hours, all of my nails were coming off. I have friends who do nails, and they said that it was likely the girl simply didn't wipe the oils from the manicure off enough, so the acrylic didn't adhere well. I was annoyed, but again, mistakes happen. I called the spa and asked to speak to management. I explained what happened and was told that I was probably being too rough with them. Wait, what? I hadn't done a thing other than drive home and sit on the couch! Eventually she told me that I could come back in and they would soak them off for free, but I would have to pay if I wanted to have them put back on. Seriously? It's not like I asked for my money back, but I do think they should have been willing to do the service correctly! Needless to say, I refuse to return for anything at this point, and have found a much nicer place to have my nails done.

• Pros: Nice atmosphere, good facials
• Cons: Management will not help you if you are dissatisfied

03/14/09

AMAZING Salon and Stylist

by Soleous69

I haven't been to Salon Visage since 2007, as I now live in Nashville, TN and don't get to make it to Knoxville very often. I only came back in today because I have tried other salons in Nashville and have yet to find anything that I liked. Most are too expensive or too unreliable, and at times, a combination of both. With Salon Visage, I know I won't have to worry about how my hair will look when I leave whereas I have had to in the past at other salons.

My stylist, Christian, was a real treat and was so professional. I had never seen him before which can often be tricky. He was warm, caring, and listened to me when I told him what I wanted. He also didn't hesitate to offer suggestions to enhance upon what I wanted. He explained what he was doing, while he did it, so that I always knew where he was going with the cut and why he was doing what he was doing. I've never had a stylist do that with me and I must admit, it put my mind at ease. We had great conversation and I almost hated to leave the salon. I wanted to take him back to Nashville with me. I'm sure he could get a job here at any one of our salons.

Though I live in Nashville, I set up my next appointment in 6 weeks and will be coming back to see this young man. I can hardly wait. If you haven't had the pleasure of having Christian do your hair, you should give him a try. He's quite professional and charming without being over priced.

• Pros: Upscale, Professional, Trendy, Great Staff
• Cons: N/A

11/26/08

customer is NEVER right!

by reviewprincess23

imagine this: it's the day before your wedding. you can't wait to get your hair done for your rehersal, but your colorist takes a couple hours longer than he's supposed to in coloring your hair. amid all the stress of pre wedding situations, you begin to worry you'll be late, you being to cry. after you finally decide you'll be okay, you're told they can't get you to see your hair stylist because your colorist took too long and they dont' want to accomodate you. suddenly, everything that happens from calling your mom to tell her you don't think you'd like to return to this salon to asking them what can be done to help you make it on time [such as make up and waxing] will not be done and that all you can do is hang on to the card they gave you for a free treatment, when you ask if it's plausible that the card be applied to the $50 make up fee- you're told to give the card back.

nothing at all was made to appease me throught the stress and crying of perhaps missing my wedding rehersal. the customer is never right, and well they're right-- i wasn't right about them being a good salon so i'm taking my business elsewhere; i'd had too many hair color mishaps and scheduling screw ups.

hello belleza! good bye to what seems like the SVU rather than the SV. ;o)

• Pros: continued education on current hair styles and color practices.
• Cons: rude owner and below average service.