Knoxville Wholesale Furniture

07/17/09

Beware

by BetsyC

Purchased a coffee table from KWF. After getting it home, it was too tall for the living room. No posted notice, notation on sales receipt, no verbal warning from the salesperson, of "no return policy". Salesperson turned out to be no help in this whatsoever. Most stores give you at least 5 days, that is REPUTABLE stores, which KWF is not one of these. Ended up talking to the so called manager. His attitude was "tough, that's our policy". Contacted the Bureau. KWF is NOT a member, that should tell you something. After going back and forth with much help from the Bureau, we received curt answers from the supposed manager (perhaps he needs to look up the definition of manager) he offers to have someone cut the legs down on this table. Metal legged table! My complaint ended up as "Unresolved", which I am glad will be forever listed as such. The Bureau says there is no legal requirement for them to post the no return policy, but they have advised KWF to do so. This company has NO CUSTOMER SERVICE and the public should be aware of this. I have never encountered a store like this and will never again shop there, recommend them and will make sure anyone I know is aware of this poorly run store. When you go in the store off Clinton Highway there is religious music playing, which is nice, and the owner is supposedly religious. That would be wonderful if he applied these principals to his business. Where is his good will and management responsibility in all of this. Either he does not know what his company is doing or he condones it. Be forewarned, low prices do not make up for their total disregard for their customers. Perhaps if the public is aware and their "supposed" 25M sales go through the floor they will take notice.

• Cons: Poor Business Practices

07/07/09

Overall terrible business won't buy from it ever never again

by RachelR

Terrible customer service, irresponsible sales man, won't purchase again from this place. I purchased a sofa from Knoxville Wholesale Furniture in April and added delivery service. After they delivered the sofa to my home, I checked and realized it was not the one that I ordered, they replaced one piece with a refurbished one. There were three large stitches on it and when I went back to store to solve this problem, they said it was the only set, so should be the one. However, not long after, I saw them pull another set out to sell... The sales person also asked me to purchase a five year care plan for additional 200 dollars, I purchased and reported the large stitches, the salesman said a customer service person would contact me in five days, I waited for two weeks, no one came, no one called, so I went back to store again and talked to the manager, he promised he would send someone over to take a look at the sofa, that never happened.Also, they were trying to trick the consumers by providing wrong address to financial company. Since they offered 0% finance for one year, I went for this offer, but didn't get bill from American General Finance two months after the sofa was delivered, I got worried, went to the finance company myself. They pulled out the information and the address was wrong. I wrote down the address myself for Knoxville Wholesale Furniture very clearly in print, and according to that address, they delivered the sofa, how come they gave the finance company a wrong one? Some part of it looks like it's deliberately wrong. I couldn't bother to figure out what's wrong and paid off the bill. I will never purchase from this store again. And I recommend you not to if you want to save money and avoid trouble. They are not that cheap and they have absolutely no credibility and no custom service what so ever. The salesman took your money and never give sh*t about you after. I learned my lesson through a hard way.

• Pros: a little bit cheaper(but you get what you pay for)
• Cons: terrible custom serice, they get ur money and u r on ur own

01/22/09

Knoxville Wholesale Furniture is a great place to shop.

by GOLDENT1

I have made several purchases with Knoxville Wholsale, each and every time it was a great shopping experience. I find the pricing very competitive to the point where I do not bother to shop price only the look. I have furnished my entire house with this company.

The saleperson that I use is named Darren, he is very knowlegable and very proffesional.

I did have one issue with a chest that I bought, it had a scratch at the time of delivery, I called my salesperson and they had a customer service rep. come to my house, he fixed the scratch to the point that I could not even tell that it was ever damaged.

I would highy recommend this company.

• Pros: Great location close to Turkey Creek, very good sales person, good name brands
• Cons: I have found that shopping on the weekend is tough, they tend to be very busy.