Shopping >Coal Creek Armory Inc
Great experience! Went in on Sunday with my wife (she had never been to a range). Both members of the staff were very polite and helpful. Not sure what previous reviewers were looking for in a range, but it was pretty clean considering a million rounds of ammo had been spent there. We'll definitely be back.
Terrible customer service. I've been to this shop a couple of times. I only went back the second time because I thought I would give them another chance...maybe they were having a bad day or something the first time. The shop seemed to be well staffed but all of them were apparently too busy talking amongst themselves to offer any assistance to the customers. I did buy a holster on my first trip to the store and when I laid it on the counter in front of the cash register, the man sitting there on a stool looked at it, looked at me and asked "What do you need?". Apparently it wasn't obvious that I wanted to make a purchase so I told him that I wanted to buy this holster. He rang up my purchase, took my money and continued his indifferent attitude. Everyone in the shop seemed to be carrying openly, which I fully support but it's almost as if they are just waiting for a reason to draw their weapons. I will NEVER go back to Coal Creek Armory.
Gun smith is greating.
Shannon the gun smith is the only thing this store has going for them. There prices are a tad high but that is not my concern. The fact the workers treat you like garbage while your there. They don't help you with your fire arms questions and sometime wont even let you see a fire arm. I have to say the only business they are going to get from me is for the gun smith.
Pro: Gun Smith
Cons: Everything else
Awful Experience. The staff was rude and condescending which is dangerous when people are trying to learn about their weapons. The range was extremely dim and filthy. Considering all the good things I had heard about CCA, I was EXTREMELY disappointed.
worst range in area. Went to CCA for the first time last week to use the range. Staff seemed very indifferent as to acknowledging my presence, dont know if it was I was a woman or not but I felt ignored. Finally after I filled out their paperwork and was waiting for a lane to open, I walked over to the gun counter wishing to see a pistol for sale. There were a couple of men also standing in front of the counter too however there wasnt an empolyee behind the counter to assist us. After about 15 minutes(still no counter help) my name was called and my lane was open on the range. Upon seeing the range I was very dissapointed. The range room was dimly lit..and I mean DIM...the floor was a dirty carpet littered with brass casings (apparently none of the shooters who shoot there use the provided "rake" and sweep off their shells) I was expecting to find a light at the shooters bench on my lane but there wasnt one, I had to squint just to see where to lay my box of cartridges. After shooting for about 30 minutes my lungs couldnt take it any longer since their wasnt any perceived air blowers, it was almost sufficating.When I left the building all I could smell was gunpowder and thats after i washed my hands and face upon leaving. If you want to get black lung I would suggest CCA, otherwise go anywhere else to shoot.
Only place I shop and shoot. I've been shopping and shooting at CCA for a long time. I love the atmosphere and the fact that they stock so many guns. Their range is top notch and the staff is very friendly and helpful
East TN's best gun store and range. Excellent staff. I am always greeted with a smile and asked if I would like to handle anything. The range is top notch, and is the only one in the area with actual heat AND air. Been buying my guns from them for a couple of years and plan to buy many more in the future from these folks.
Tremendous!. The best shop and repair in the state! I drive an hour and a half all the way from Decherd TN once a month just to buy from these people and to have all my gun smithing done. They've earned my business.
Best gunstore and range by far..
I don't know what the other negative posters are really trying to say, but I have been a Coal Creek Armory customer for going on five years. They are always helpful and pleasant to deal with.
I have done buisness with other stores and ranges in the area and I have to say that CCA gets my nod and money every time.
Pass it by!.
The most poorly managed and staffed range I've ever encountered. The staff seems to feel as though every customer is a bother. The indoor range is very poorly maintained & illuminated, and is usually closed more than it is open.
I am very experienced in several aspects of firearms use, maintenance, and history. The level of non-knowledge exibited by the staff is appaling. They seem threatened if they encounter someone who actually knows something about what 'they' are selling!
My day job involves sales training, and these Bozos could use a crash course in sales relations. . . NO, make that HUMAN relations!
There are several other indoor ranges in the area, now. One would do well do consider driving a 'tad' further, and spending your hard-earned dollars in their businesses.
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