507 S Gay St, Knoxville, TN | Directions 3790235.964898 -83.918061
Open 7 Days
Neighborhoods: Downtown Knoxville
Secure Watch ADT (SUCKS) COMPLAINT
We PREPAID our contract to get 9 extra months free - BIG MISTAKE! The system never worked. I called a minimum of 50 times and have the phone records to prove it. From the beginning, they overcharged by $135 because they had bank info so that took more than a few calls. Finally, ask them if they wanted me to drive to Knoxville, 60 mi, and they refunded after a few months. Lost at least 30 nights sleep because the system has a mind of its own so it goes off in the middle of the night or when you are in church or whenever, on vacation. We finally shut it off after about six months of a revolving door of workers in and out, each one telling you something different. I should've taken them to small claims court in the beginning to get our money back but kept hoping. Also, the sales consultant, a young teenager, told us there had been breakins around our neighborhood. Our contract ran out in Oct 2012 and all of a suddenly, ADT starts stealing a monitor fee from our bank acct, $110. Took 2 months to get that refunded. Now they have written a Breach of Contract Letter telling us that we cancelled before contract term was fulfilled and would like for us to send them 75% of remaining contract bal, will report us to credit bureau, and turn over our acct to Hillcrest Law Firm to pursue our charges and fees. I'm going to sue their pants off!!! DON'T EVER PAY A CENT IN ADVANCE..YOU WILL BE SORRY. This company is not just an example of incompetence but greed and I've used ADT all my life but never again...
I worked for secure watch (SWS)for 4 mths, and they treat everyone like crap! Mr. Thompson you owe me a $1800 team leader paycheck, which Bryan Weaver failed to send to me,(you knew were to send it but yall made sure to send me my w-2, so i had to pay taxes on). Seucrewatch plays favorites in selecting who will advance in the company, and for the most part I noticed that they are racist! and yes they do do background checks, but even if you have a record all you have to do is be friends with the branch manager and he will but in a good word for you and you can stay employed and eventually become regional manager of Missouri, just ask Bryan Mcswiggan, who has a felony for a suspended license. SWS screwsthe sales people because if you sell a good system to a customer the sales person uses all the points they give which is seven, ( motion detector-2, smoke/heat-2, door sensor-1, key fob-1, pennant-1) and to make matters worse for every point you save you get $15 but if you go over ever point they take $30. And since the company is commission based the customers get the short end of the stick! The company also urges that the salesmen never mention anything about a credit check, but that's how you get approved they look for anyone with a 585 or better, ( the commission is also based on the customers credit, 585-614=$180, 615-649=$240, 650+=$300)And to make it even better even if you get to run someone's credit and you can't close the deal because they find out that they have to pay an activation fee. Which can be waived for the customer, secure watch changed the amount from $99 to $149. Regardless all of this bulls*it that I've seen from the the company the real crooks are Matt Thompson and ADT. Secure watch sells the contracts that they have acquired for $1500 to ADT, ADT then owns the contract and won't due anything if the customer complains about the salesperson lying regardless of the topic the contract can be cancelled at no penalty to the customer( which is stated on the back of the contract in the fine print) but I still see all these complaints about ADT penalizing for canceling the contract due to the salesperson lying! Also ADT should pay me for doing their footwork, they steal sales from the salesperson (this was the straw that broke the camels back for me) every time the sales person runs a credit check and if the they are a few points under the recommended credit or even if the individual is interested but has to do something and wants you to come back and the customer gives you their personnel phone number to finish the process, and when you call back and you find out that ADT not secure watch came in and uses all the info that you gathered and got the customer interested comes in and sells them the system without you being there, I would consider that to be theft and this just didn't happen once ADT, so you can kiss my white a$$ if you want to say something different. So frankly I don't believe in secure watch or ADT, and until I see my money come from Matt Thompson, and I see some money come from ADT, both I would consider crooks, thieves, and liars so feel free to send either by cash, check or a money order to Forrest Becker @ 1540 blockford ct e, Tallahassee, FL 32317,
Safety for You and Your Family – Secure Watch has provided me and my family with outstanding technical service and exceptional customer service rarely seen in today’s business environment. Having a dog in the house I didn't think I needed an alarm system. But living alone my son persuaded me to purchase one. Once installed, I was surprised with the difference it made in my daily life. No longer did I need to worry over someone coming into my home without my knowledge while working 45 minutes from home. No longer was I worried that I was alone during the night. I knew that a team of great people were watching over me to keep me safe. And when would be robbers broke into my daughter's home the quick action by Secure Watch sounded the alarm, sent the police and warded off those criminals from doing any more damage than a broken glass door. And then she didn't even have to pay the insurance deductible for the repairs as that was covered by Secure Watch because she had set the alarm. Luckily my grandson was not at home at the time, but I can only imagine what may have happened if the family had been at home and they had broken in. In today's society you can no longer assume that crime does not happen in your neighborhood. It is just a matter of time of when it will happen in your neighborhood. Preemptive actions could save your life. Call Secure Watch today to prevent tomorrow’s catastrophe.
Great Customer Service – SecureWatch has a very professional, knowledgeable and courteous staff. The alarm system was installed the next day and the technicians were polite and very careful not to disturb the house. I have recommended SecureWatch to several friends and they are just as pleased with the service as I was and continue to be.
Great service – I have been using Secure watch alarm services for over a year. The alarm system I received was installed the next day and had everything that their salesperson promised. I have also needed to contact them for service and the response time was the same day. Great to work with..
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