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(865) 523-2120
620 Market St Ste 100
Knoxville,
TN
37902
35.9637
-83.9184
Neighborhood: Downtown Knoxville
Years in business
Established in 1995
Last updated 10.19.11
01/31/12
Highway Robbery
by Barbara Martinez at Citysearch
I bought my home 7 years ago as a repo, and ended up with 21st mortgage. I'll admit I had bad credit back then, so I wasn't surprised at the 12.25% interst rate. After 7 years of on time payments and an improved credit score I tried to refinance with them. Ha! I received a rejection letter, surprise. Of course they don't want to lose all that money. When I do receive a year end escrow report from them, it always shows a negative balance that has to be made up during the next year. My question, I calculate the amount for insurance and taxes for the year and how much of my payment goes towards that, it comes up close to $300. over what is due. So, where is that extra money going? Hmm. I'm looking elsewhere to refinance, or will try to sell my home. This has been a bad experience all around. 21st mortgage only cares about it's bottom line. Pitiful.
01/07/12
Worst Company to deal with
by ParkResident at Citysearch
I lost my job and continued to pay the payments, then when I could no longer afford the payments I contacted them and asked them to work with me by lowering my payment or dropping the interest rate or extending the loan. After trying this for about five months with constant phone calls from them and them not willing to help Iet the home go back. I paid over $60,000 on the home, left it in excellent condition even winterized it and guess what. They sold it to the park and now want an additional $19,000 dollars. I am nearly 60 years old with a low paying job just barley getting by renating a one bedroom and they are still harrassing me.
10/20/11
Worse than a reprobate.
by Phurah at Citysearch
We pay an average of $60 OVER the required amount every month and they still send us duns and make constant harassing phone calls. Currently we are over one month AHEAD! (Are you reading this 21st?) I am finally at the point where I am writing a letter to the state Attorney General, and an attorney to see if we can sue them. I truly hope we can as the house will be paid for and we will have a nice retirement fund started at their expense. I am through with their ignorance!! They ever stand in front of me and I will pay them in ways they do not desire but will leave a lasting mark!!! Can you spell woodshed experience?? Anyone care to start a class action lawsuit against them?? I am in!!!
10/12/11
worst company to deal with
by DonnaB48 at Citysearch
i have this company as my mortgage company and they are the worst to deal with as they are rude and all they care about is getting the payments on time and they call all the time to make sure you are going to make a payment...and the other day when i called them and tried to explain why i could only make a partial payment this month they got right rude with me and told me that the mortgage payment was MORE important then my other bills and i should of paid it first...........and to have my internet, phone and cable disconnected so i can pay them on time every month. I have a son that is disabled do you think they understand that he needs his medicine, that he enjoys watching tv noo they were very rude to me yesterday.
