11/05/09
I checked into this
by jwaters13 at Citysearch
Just for future shoppers-- I checked into this statement. I always shop around before I purchase anything, I get online and read reviews and then go to the stores. I had never heard of Sofas & More until I googled furniture. I read quite a few and this one stayed in my mind, but I still went to the store. I was shopping for a new sofa. I drove to Halls from my home in West Knox. When I went in I was greeted by a very nice lady who was not pushy. I felt very comfortable there. We had coffee while she showed me different sofas in the store. I was only looking for one sofa but I bought a whole living room set for the price I thought I would pay for the sofa. While I was paying I asked about this review. My sales person asked someone there about it and I was informed the review had been on a Special Order product that the store doesnt carry all the time but they had tried to work it out with the customer with no success. The product was a tempurpedic that had a 90 day trial but you have to pay the shipping back to the manufacturer if you don't like it. Apparently this person didn't want to pay the shipping or work anything out because I am very happy with my purchase and definitlely will be going back!
- Pros: Great Selection, Very Helpful, and Cheap Prices!
07/27/09
Sofas and More is awful!!!
by ExperiencedShopper at Citysearch
We went into the store to pickup several items... we spent $2800 there. The sales person did not go over details of the different options available for the product we were purchasing. Also, the return policy is terrible.... store credit only and if you special order something... you pay for the shipping back.. They claimed that ours would have been $250!!!! Then we had a problem with the delivery and tried to sort it out that day, but NO! this problem continued until today (1 month) with no resolution... they got our money.. and we got their damaged goods! They delivered product to us DAMAGED and then wanted us to pay it to ship it back! The manager was not helpful AT ALL! They were not willing to work with us at ALL!!! They just want your money. Don't go there! I don't even want to give this star, but the webiste doesn't have a no-star option. WATCH OUT!!!
- Pros: large selection
- Cons: awful custmer service..high prices
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