New Court South

10/02/09

DO NOT CHOOSE THIS GYM

by hsallen

Note: This is about the North gym, but they are all controlled by the SAME corporate office.

I am an Army Wife and have been treated extremely poorly by this gym. We could have gone to the YMCA for much cheaper, but decided to go to Court South due to all of the "promises" we were made. By the way, we just moved here at the end of March and I am unemployed and this gym still treats us like this.

First of all, after I signed the contract and went to pay for the initial fees I was told at the register, "Oh, by the way, there is a $40.00 processing fee." They acted as if they forgot to tell me, I swallowed my pride and paid.

We bought the Premier Package that included unlimited tanning and a half hour training session each month. After 3 months the trainer dropped us because Corporate was not paying him for our training sessions. He told us that someone would call us to switch trainers. No one called. We finally got a chance to speak with the Training Manager and she said that she would train us, but no one else could. My husband trained with her once and she had him do some sit ups and lunges (this is stuff we can easily do on our own).

Next, I signed up for the Power of Six which was suppose to be a training and diet program with six people for six weeks. It was training for six weeks, but as far as the diet goes they just gave us a list of food to eat. They also were supposedly going to give us a work out plan for when we were on our own, but only gave us a list of things to do, all of which we had no idea what they were. While paying for the Power of Six, once again at the register I get to hear, "Oh, by the way, there is a $40 processing fee." Once again I just paid it.

I did like the Power of Six training so I signed up to do it again. My husband and I were going to leave on our belated honeymoon and the gym requested that we pay for the Power of Six before leaving so that it would be in for the August month end. So we paid for it, and, yes, there was yet another $40 processing fee. Well, we got back from our honeymoon and the training was suppose to have started that night. No one contacted me and after a phone call I was informed that there weren't enough people to start now and we would just have to wait until we got 6 people total, even though I had already paid the $250. So the beginning of October rolls around and they still didn't have enough people; luckily they say they are going to refund our money.

Lastly, when I signed the 3 year contract I was told by the salesperson that I could cancel the membership for a $195 penalty. I just called member services and was informed that I cannot cancel the membership unless we move more than 35 miles away. Once again, we were lied to about being able to cancel the membership.

I hope my experiences will keep you away from this gym. I am unemployed still and these people are making me pay $110 a month for another 2 1/2 years.

PLEASE DO NOT CHOOSE THIS GYM

• Pros: It's a gym
• Cons: THEY LIE!!!

07/10/09

Watch your wallet !!!

by ATN

The Court South health club (which is owned by National Fitness) has some dubious membership policies including an automatic renewal at the end of your contract. Judge for yourself but I'd stay away from this outfit.

06/30/09

Horrible Customer Service!!

by aaberry

Incredibly upset with the service my wife and I received upon deciding to cancel our membership. After serving out the time in our contract, we started trying to cancel the membership, but apparently we failed to jump through all of the hoops properly, and in the correct sequence, and had to decide whether to let the account go to collections or pay $600. I gave them my debit card number months ago to make one final payment, and then they claim they didn't receive our certified letter of cancellation and proceeded to use our debit card without proper authorization for monthly charges. When I called to discuss the issue, they weren't the least bit helpful or understanding... the customer service might as well have been automated, and claimed she had no supervisor, superior, or boss that I could speak with. I will urge everyone to go elsewhere for fitness.