Knoxville Collision Center
Knoxville, TN 37932
Phone: (865) 675-4906
User Reviews for Knoxville Collision Center
09/22/2008 Posted by kimmypie21
Contrary to some of the previous posters I found Knoxville Collision Center to be very professional and courteous. My husband and I have had a total of three vehicles now repaired by them and we've been completely satisfied with each interaction. Not only did they repair our vehicle within the time frame estimated, they actually finished a few days early. As far as calling with updates on the vehicle, I'm not sure why some of the previous posters felt the need to have their hands held during the entire process. They give you an estimate,they tell you how long it will take and then they call when they're done. Pretty simple and efficient. They worked with our insurance company so that there was a minimum of paperwork for us to fill out. They pretty much took care of everything. I didn't find anything that would justify the complaints of previous posters. However, working in a customer service oriented profession myself I have learned that some people just don't want to be made happy and will complain no matter what you do. So, if you're looking for a body shop with great customer service who will do an excellent job of repairing your vehicle then look no further than Knoxville Collision Center.
Pros: great customer service,efficient
Cons: none i can think of
08/15/2008 Posted by goVol1
I just picked up my son's car from Knoxville Collision after they repaired over $5,000.00 in damages to a 2006 Chevy Cobalt. I saw the card before it was wrecked and only after it was repaired never seeing any of the damage. I have to say, they did such a good job repairing the car that I could not tell it had been damaged. The customer service rep went over all of the repairs and explained everything they did. Good job.
