Knoxville Collision Ctr

11/01/09

EXCELLENT REPAIR JOB!!!

by volfanforlife

PLEASE READ!! My husband and I are both physicians in Knoxville (KCC never knew this BTW). We are very detailed oriented. My husband also once worked as a quality control manager at a large body shop and when we read the reviews of KCC- we almost decided not to take our car to be repaired here. I AM GLAD WE DID. However, our relatives in Knoxville have had their car repaired four times in FOUR years at KCC (yes, very unfortunate for them!) and they had nothing but positive things to say about the service and job they received. We went ahead and had KCC repair our car and we are both VERY pleased with the job. I truly wonder if some OTHER body shop is doing fake reviews? Seriously. I have learned that when reviews are this incongruous- all one's or five's and nont much in between- that someone MAY be trying to give the "product" a bad name? Well... in any case, in my experience, I was called two times with an update about the car- was given a price quote at the beginning and was charged ONLY that. The repair was done spotlessly. My husband will notice a VERY minor scratch on my car and he thought it was perfect. The color was spot on. The car runs as well as it did before. There are no complaints from me. The other customers in the waiting room were satisfied with their service as well when receiving their cars. I would recommend this repair shop hands down.

• Pros: followed through on their word
• Cons: none

09/02/09

Horrible Work and Horrible Owner

by tngardengirl

I have had two occasions to have my car repaired at KCC. The repair work was done as per my insurance company's recommendation. The car was so poorly repaired that I have tried to trade in on three occasions and can not get rid of it because of the body work. The paint job was detected even by a person just walking by, because they forgot to repaint the mirror so it does not match. The apron was "repaired" though I fear that if I am involved in another collision the car will not withstand a collision. The car will not stay in alignment and it is due to the accident. They didn't even check to see if that tire and wheel were damaged during the initial repair until I started losing air every day. The owner is such a condescending person. Don't be fooled by the Bible laying around and the biblical connotations. He certainly doesn't practice what he preaches. Basically, due to their shoddy work, I have a car that has lost approximately $7,000 in it's book value. I wouldn't take my kid's bike there for repair. And don't be fooled, Nationwide Insurance is not on your side! They must be business partners with KCC.

• Pros: Free Water in the Waiting Room
• Cons: Worst Experience Ever

10/09/08

Condescending mechanic

by ratlsnk60

I had to get my Cadillac repaired and took it to Knoxville Collision Center. The mechanic looked the car over and worked up one quote but forgot to include a repair, so I made him do a new quote. He told me it would take approximately 3 weeks. The entire driver's side of the car needed body work due to being sideswiped. When I went to pick it up, the mechanic brought me around to the passenger's side of the car to show me what they fixed. When I told him that they were supposed to fix the driver's side of the car, he looked it up in his notes and agreed. When he showed me the driver's side of the car, I noticed some spots on the trim. When I questioned him about the spots, he went in and got a rag and tried to rub them off. Then I noticed one spot on the trim was peeling. When I pointed that out, he got a bottle of touch up paint, touched up the spot and said if my husband wanted it repainted, we could bring it back, and then gave me the bottle of touch up paint. I assured him we would be bringing the car back. After getting the car home, I noticed when I got out of the car that the radio wouldn't shut off. After manually shutting my radio off, I tried to lock the car with my keyless entry and manually but the driver's door wouldn't lock at all. As I left for work the next morning, my dash lights wouldn't come on. After getting to work, I contacted Knoxville Collision Center. They told me to bring the car back so they could look at it. Turns out, the wiring harness hadn't been hooked up but the mechanic said the "safety wire" had "fallen off". Excuse me but the "safety wire" is supposed to be a ground wire for the actual wiring harness, more or less, and if the "safety wire" falls off, it shouldn't make a difference in the operation of the vehicle. In essence, they didn't hook up the wiring harness and they knew it before I ever got into the car because they had to unlock the car to bring it to me, and the keyless entry wasn't working. .

• Pros: Clean waiting room
• Cons: If you're a woman, you get treated like an idiot.

09/22/08

great service

by kimmypie21

Contrary to some of the previous posters I found Knoxville Collision Center to be very professional and courteous. My husband and I have had a total of three vehicles now repaired by them and we've been completely satisfied with each interaction. Not only did they repair our vehicle within the time frame estimated, they actually finished a few days early. As far as calling with updates on the vehicle, I'm not sure why some of the previous posters felt the need to have their hands held during the entire process. They give you an estimate,they tell you how long it will take and then they call when they're done. Pretty simple and efficient. They worked with our insurance company so that there was a minimum of paperwork for us to fill out. They pretty much took care of everything. I didn't find anything that would justify the complaints of previous posters. However, working in a customer service oriented profession myself I have learned that some people just don't want to be made happy and will complain no matter what you do. So, if you're looking for a body shop with great customer service who will do an excellent job of repairing your vehicle then look no further than Knoxville Collision Center.

• Pros: great customer service,efficient
• Cons: none i can think of

08/15/08

Good Repair Work

by goVol1

I just picked up my son's car from Knoxville Collision after they repaired over $5,000.00 in damages to a 2006 Chevy Cobalt. I saw the card before it was wrecked and only after it was repaired never seeing any of the damage. I have to say, they did such a good job repairing the car that I could not tell it had been damaged. The customer service rep went over all of the repairs and explained everything they did. Good job.

07/29/08

Great Quality Shop

by SnazzyJob

This is in respone to the previous post:

I have to say that a person that makes a comment about not being able to trade in their vehicle due to it being in an accident is kind of funny. The reason for saying this is any time that a person has an accident the accident goes onto carfax.....and that is probably the reason that you cannot trade your car in. Especially since you are so accident prone. Quit getting in accidents and then maybe a dealer would want to trade for your vehicle. As for the wheels, I would expect that you would have completed a better estimate than the estimators at KCC. You are crazy. People are human and make mistakes. Heaven forbid they miss a wheel that is not visibly damaged. As far as the owner and his beliefs....who are you to even question that. i have known this person personally for years and he will do anything for you in a Christ-like mannor. As for the Nationwide experience, I kind of think they should drop you from their insurance because apparently you are too much of a liability on the road. Maybe you should start riding that bike you speak of.

• Pros: Exceptional Customer Service, Communication, Great Quality
• Cons: None

07/18/08

POOR SERVICE

by BRGLB

THIS WAS AN ALL TIME WORST EXPERIENCE WITH AN AUTO REPAIR. FROM ESTIMATE TO FINISH, THEY GAVE ME AN ESTIMATE, GOT MY CAR IN AND THEN THE AMOUNT CHANGED. O.K. I'LL DEAL, THEN IT CHANGED AGAIN. THEIR QUALITY CONTROL MANAGER CALLED ME AND SAID HE THOUGHT THE REPAIR WAS NOT SATISFACTORY. I WENT AND LOOKED AT THE CAR, I COULDN'T BELIEVE IT WAS EVEN SHOWN TO ME. HE SAID THEY COULD REPAIR IT WITH OEM PARTS INSTEAD OF AFTER MARKET, O.K. GREAT! I SAID YES AND EVEN AGREED TO PAY WHAT HE SAID WAS A PRICE DIFERENCE OF $15.00, HE SAID THAT IF THEY HAD THE PARTS IT WOULD TAKE ABOUT ANOTHER 20 MINUTES AND MY CAR WOULD BE REPAIRED, I WENT BACK TO WORK. HE CALLED ME ABOUT 30 MINUTES LATER TO INFORM ME THAT THE PRICE DIFERENCE ON THE PARTS WAS NOW $24.00 AND THAT I WOULD NEED TO PAY AN ADDITIONAL FOUR HOURS OF LABOR, YEA RIGHT! I ASKED FOR THE GENERAL MANAGER, HE CAME ON THE PHONE AND LISTENED TO WHAT I SAID AND ALL HE REPLIED WAS I'LL TAKE CARE OF IT, HE THEN POLITELY CUT ME OFF AND HUNG UP THE PHONE.

THEY NEVER CALLED TO TELL ME MY CAR WAS READY AND I FINALLY CALLED THEM AGAIN, THE RECEPTIONIST SAID I COULD PICK UP MY CAR ANYTIME, SHE SAID THEY WERE JUST FINISHING CLEANING THE CAR WHEN I CALLED. I WENT TO PICK UP MY CAR, IT WAS STILL DIRTY INSIDE AND OUT, I SPOKE WITH THE MANAGER OF THAT DEPARTMENT AND HE SCRIBBLED A FREE DETAIL ON THE BACK OF A BUSINESS CARD. I WILL NOT RETURN TO THIS BUSINESS AND WILL RECOMEND THAT EVERYONE ELSE AVOID USING THEM AS WELL. I AM IN THE SERVICE INDUSTRY MYSELF AND AM A MANAGER, I HAVE NEVER BEEN SO APPALLED AT THE WAY A CUSTOMER WAS TREATED, I PRAY I NEVER TREAT ANYONE IN THIS MANNER. THANK YOU FOR THE OPPORTUNITY TO LET OFF SOME STEAM.

BGB

• Pros: RECEPTIONIST WAS VERY FRIENDLY AND WAITING AREA CLEAN
• Cons: POOR SERVICE, NO COMMUNICATION, CONDESCENDING ATTITUDES

01/11/08

Best repair shop in the city

by trailerman

I have had 3 occassions to have my vehicles fixed. The service has been tremendous and quick. When Knoxville Collision Center gave me a time my car would be done it was finished on time. With 3 seperate accidents and 3 diffirent insurance companies they work equally well and quick with each. I would not recommend anyone else. I manage 3 stores in the state of tennessee and do not have time to play around with problems and that is why I will only use KCC.

• Pros: Not enough room to list all the pros
• Cons: None

12/20/07

Bad customer serivce

by lulu372

Worst service ever! They are very slow at completing their work and they promise to call you and give you updates and they never do!

12/20/07

Worst Customer Service

by lagentis

If you are looking for a car repair shop that specializes in very slow service than this is the right place to go. On average it will take a couple of months for then to complete your car and they will push the pick up day further and further back everyday. The repair men at Knoxville Collision at very good at making new excuses everyday about why your vehicle is not ready. They are the worst service people that I have ever experienced using.

• Pros: None
• Cons: Bad mechanics, nothing is done on time, they are rude